Everybody Helps

Expert of the month:

Eric Schuermann invites us Backstage at Rockstar Computer:

Eric Schuermann is the owner of Rockstar Computers, a computer sales & support company where he has worked full-time the previous 3 years. Rockstar Computers serves hundreds of customers in the southern California area, as well as countless remote customers other places in the world. Rockstar Computers primarily get customers through walk-ins to the store looking for virus removal and for protecting their systems as well as customers coming from the CrossLoop channel.

Rockstar Computers contributes to the community by collaborating with a local college program UEI (united education institute) where selected interns serves his business valuable help in exchange for real work experience, thereby gaining the vocational experience the interns need in order to graduate.

Rockstar Computer has CrossLoop installed and running on every computer in their store, including on a big TV screen and on their cash register computer. Eric and his Tech Supporters try to answer as many requests from CrossLoop users as they can when they have available time.

Rockstar Computer promotes its business through their website, through CrossLoop, via their blog, they also have a presence in social media on Twitter, Facebook and You Tube. 

Part of Rockstar Computers unique service is to create an easy way for customers to get in touch when they need technical support. Their clever way of doing this is to install a desktop icon on every machine they touch.

“CrossLoop has made it really easy for customers to contact us. On every machine we build or repair we create a shortcut to Rockstar Computer’s profile on CrossLoop. This ensures that our customer has a super easy way to get in contact with us if they need help in the future” states Eric. “The customer will only have to visit our online CrossLoop profile and select ‘Share Screen’ and we will take care of the rest, we don’t even have to install an application. This way CrossLoop leaves a very little footprint taking no space on the customer’s machine, yet still ensuring a trusted highway to Tech Support”.

Get in touch with Eric via his CrossLoop profile 

Eric is an Expert in: Anti-Virus, Spyware, Malware, Scareware

Expert of the Month:

Meet Eryk – a Silicon Valley computer security Expert who uses the CrossLoop Product Center to grow his business and his bottom line.

Eryk Voelker, a certified IT Technician (MCP), owns and operates Home Network Security, http://www.hnsecurity.com. Eric promotes his business through CrossLoop, his website and blog, as well as with a presence on Facebook and LinkedIn.

“As a security professional based  in Silicon Valley, I know how important it is for CrossLoop to be completely secure both for me the customers I work with. And the VNC client is very convenient…a quick, user-friendly download and setup, and you’re good to go. CrossLoop guarantees a secure session, and sharing control of a user’s computer gives my customer complete assurance that they’re totally safe and protected.”

Eryk is also an enthusiastic early adopter of the CrossLoop Product Center, which allows him to recommend the best products for his clients and to help them get those products installed and running quickly. He also likes the revenue opportunities the Product Center represents for him. “The Product Center lets me be a one-stop-shop. I make money on products I already recommended, and don’t need to tie up a lot of cash in inventory prior to the sale!”

Eryk prides himself on the number of repeat customers he has – those who have been pleased with the services he provides and the products they’ve purchased through him. “CrossLoop gives my customers a way to give me feedback that I can use to improve the services I offer and validate the quality of my work.”

See Eryk’s CrossLoop Profile here.

 

Have you seen this Product Marketing Intern?

Hard to believe but Dmitry, who worked with me for almost 2 years now, and many of you have probably exchanged some emails with, is moving on. He did such a great job that I alone can not achieve it so here is who we are looking for as his replacement.

If you know someone who fits the following characteristics, I would appreciate an introduction. I can be reached at mrinal at crossloop dot com

Job Title: Product Marketing Intern

Description:
Do you like people?
Do you like connecting with them - online (Twitter/Facebook/LinkedIn etc.) and offline?
Do you read and write lots of blogs and tech news articles?
Do you have good writing skills?
Are you constantly unlearning and learning to be up front in the tech world?
Do you question conventional wisdom?
Do you get excited about gadgets and web services and share your experiences with others? 
Are you excited about helping a startup in Silicon Valley expand its user base? and finally
Do you believe in having a FUNomenal pursuit?

If you kept saying: “yes, yes, yes” to the questions above (without any exception) – working along with me at Crossloop IS your true calling! We are looking for a product marketing intern who is excited about EACH and EVERY user of the company's products and can help us build deep relationships with them. 

Quick Overview of CrossLoop
 
Crossloop is a venture funded startup in Silicon Valley that provides:

1) a free, award winning, desktop software that people can use to train each other, collaborate and provide computer support
2) a Network of over 15k+ technical experts that can help with computer problems or train customers on anything remotely from products like Photoshop to social media

Our software has received awards from LAPTOP Magazine for 2008 Innovation, Top 5 Downloads from CNET for 2007.

Our service has been reviewed by many credible national outlets like Forbes, BusinessWeek, PC Advisor, Computer World, The Wall Street Journal, VentureBeat, AARP, and many others. Details and reviews of our media coverage is here and here. You can learn more about us and even try it at www.crossloop.com

I love interns - they know no limit, they have a lot of positive energy and carry no baggage!

Good Afternoon and Good Luck.

'Bolt' with us at CrossLoop - Hiring Presentation Lead

We are seeking a passionate person for the following role so if you like to make a difference, challenge conventional wisdom and explore a FUNomenal opportunity, read on:

Presentation Lead

As the lead web presentation engineer, you will own and drive the presentation layer of our website (http://www.crossloop.com). You will take hard problems and make them look breathlessly easy to our customers. And you’ll have a lot of fun doing all this.

With over a million users, CrossLoop is a well-funded, venture-backed consumer, Internet company that is fundamentally changing the way people get help on their computers. We’re tearing down this unfriendly, fragmented, and inefficient market and replacing it with something that makes it a breeze to get your computer fixed no matter where you are. At the same time, we’re allowing people all over the world to help others and turn their knowledge into cash. Primary Responsibilities

You will be responsible for the front-end development of the website. You’ll work on innovative transaction systems, clever social applications, and some very compelling distribution widgets. You will work with the engineering and product teams to own and drive a frequent and predictable website update process. You will create and have ownership for rapid deployment environments and you must provide guidance and leadership in this area. You will contribute significantly on your own, and you’ll also grow and manage a team of presentation engineers. This position is based in the San Jose / Campbell area, with a need to visit Monterey at least once a week - and oh....you get to have meetings with Tom running on this trail. You are of course welcome to take a golf cart or a bike since Tom is known for 80+ marathons!

Requirements:

Qualified candidates will have the following background:

• BSCS or related field
• 7+ years experience in website development and/or application development
• Complete mastery of HTML, CSS, JavaScript, AJAX, and Flash.
• Experience creating cross-browser compatibility strategies
• Experience with building internationalized and multi-lingual websites
• Experience in developing and working in rapid web deployment environments
• Prior management experience desired
• Strong design aesthetic, sense and grounding. We would like to see samples of your work
• Previous focus on building high-quality products
• Ability to work productively with minimal supervision and in a distributed environment

• Should be able to hold conversations during the course of a marathon .... just kiddin ... only Tom runs and we are all striving hard at the start mark right now

Hope to empower millions along with you so write to us at jobs at crossloop dot com

Good Afternoon and Good Luck!

CrossLoop is Growing - Seeking Web Developer

It gets exciting every minute our users have a session and to continue bringing the best so that everyone can help and share with those that matter - we are seeking a Web Developer.

Details for the position are here

If you have the right skills and very importantly, like to work for a cause of empowering people, like Brian and his grandma (see handwritten letter below), with people you can smile and laugh with everyday (Many in the corporate world may ask - whats that?), contact us at jobs@crossloop.com. Maybe you know someone who does, please have them contact us.

Good Afternoon and Good Luck!