Everybody Helps

CrossLoop Version 2.81

Windows changes:

• Fixed bug where access code sessions started in -multi mode displaying incorrect computer name in viewer title bar, tool tip, etc.
• Fixed bug when "Start CrossLoop when the computer starts" is unchecked and client is restarted, the checkbox comes back.

Version1.51 changes for Mac:

• Works with Mac OS X 10.7 (Lion).
• Cleaned up installer screen for Mac OS X 10.7 (Lion)

Upgrade now
Join our Beta Program...

New Payment Option

Now your customers can purchase services and products using PayPal as well as major credit cards. This makes the payment and transaction process even easier as the customer now has a choice of another method of payment for your services. 

 

 

Customers will see the new payment option at checkout like this:

• The customer receives an electronic bill sent by the Expert after the service is completed.
• The customer then clicks the green button in the email labeled 'Please Click Here to Pay'.
• Directed to the CrossLoop Console the customer gets an overview over all help he has received. One of the Help sessions has a red status bullet, indicating that this bill is due to be paid. 
• By clicking 'Add to Cart' next to the red bullet, the customer is taken to the checkout page where he can select his preferred method of payment at the top. A yellow button for choosing PayPal and a blue button for using Credit Card.

The checkout page looks like the image below:

 

Review your Recommended Products

Tell your customers why some products are better than others.

You can now review the products you recommend and help potential customers decide on the right product for their need. Let people know what you like about your favorite products.

In the Product Center (Under the 'Products' tab) you'll find a list of all the products you have chosen to recommend. Below each Product there is an 'Add review' link.

• You can add a star rating from 1-5 stars by clicking on the yellow stars to indicate your satisfaction with the product.
• In addition you can add your very own personal comment about the product. Like how and why you use it and perhaps mention your favorite features or user friendliness.

Write whatever you think describes your recommended products best.

Write a Review now

The new Toggle Button

Try the Toggle Button

The new Toggle Button allows you to decide which screen will have chat turned on and receive chat messages. This will help you decide which of your screens will receive notifications when you have multi-sesssions.

When you log in to your account you'll find the Toggle Buttons on your home page under the tab 'My Computers'.

Toggle your settings now.

CrossLoop 2.80 has Multi-session

Have you ever wanted to help several people at the same time? Eliminating the annoying need to wait for one installation to finish before you can help someone else. This is now history for all our paid subscribers.  Access as many computers as you need simultaneously with CrossLoop 2.80.

What's new in 2.80?
With this new feature you can enjoy Multi-Session support for remote access

This feature is exclusively available for all CrossLoop paid accounts (Pro and Remote Access).  You can now launch multiple viewers from the "My Computers" and "Customers" tabs of the CrossLoop website.  Each of the viewer sessions is identified by the name of the remote computer. Clicking on the Viewer icon in the tray allows the selection of a specific remote computer. Right clicking on the Viewer icon in the tray can be used to operate on all of the Viewer windows: Cascade, Show Windows Stacked, Show Windows Side by Side, Minimize Group and Close Group.

Get 2.80 from any download-button on our website or get it here.

Other Enhancements:

- The client no longer restores minimized Viewers after 20 seconds, Viewer window will remain minimized

- Caps lock is turn OFF on both the Share and Access computers when the "Connect" button is hit

- Improved connection speed for Instant Share and Remote Access

- Windows XP support for non-admin users

- Added confirmation messages to the Logout and Quit requests

- Additional "Remote Connection Info..."

- Added "Viewer Connection Options" to allow full Viewer control of remote sessions

 

Learn more about Pro or Remote Access.

Today CrossLoop Launches version 2.75

The CrossLoop Team is super excited to introduce the new version 2.75.

We would like to thank all of our users who have given us great feedback and requested features. Feedback has come in via FaceBook, Twitter, our blog, via email and on calls.

Our engineering team has been working hard to make all these new changes come true and we are really pleased to offer an enhanced user experience for our users. With a mix of 21 improvements and new features, we have optimized the Screen Sharing connection, added an all new Self-Test prior to a real session and built an app for sharing session feedback on Facebook and Twitter. If you haven't already tried it, you can now download the new client 2.75 free from any download around the CrossLoop website, from an Expert's profile or in "Share Screens" in Chat.

Here's an exclusive video interview with Tom Rolander, founder and Principal Engineer of CrossLoop. He shares his opinions about the greatest improvements and also reveals a hint of what we can expect in the future from the Engineering Team at CrossLoop.

Switch to version 2.75 now to enjoy the newest features.

Introducing CrossLoop Express (Beta)

Here at CrossLoop we want to make screen sharing simple, fast and easy to use.
We know our users have more difficult tasks to handle once they are connected, so why make connecting difficult? We asked a few of our users for feedback on CrossLoop and what they felt could make it faster, easier and simple to use.

We took the feedback and implemented it. The result is a new edition of CrossLoop! We like to call this: CrossLoop Express(Beta)!

Here is a quick video with CrossLoop Express in action:

With CrossLoop Express you can collaborate on homework, teach a new tool to your friends/family and even trouble shoot their computers if they need it!

CrossLoop Express still gives you all the things you love about CrossLoop and more:Publish

• Simple web interface with chat to explain what issues you are experiencing.
• Simple temporary install that removes its self after the session is over.

Now that you know CrossLoop Express give it a try here! Also please forgive us if there are few hiccups as we are still in Beta :)

As always good day and good luck!

Experts - Keeping you profitable! (Vol. 2)

Your Marketing worked - now what?

We realize that as an Expert in providing tech support, marketing your business is only part of the process.  The next step would involve ‘how to handle the response from those marketing efforts’.   Some of you are Experts who offer tech support to family, friends, neighbors and some of you expand beyond that circle and help anyone in the world who needs computer support.  Either way, your expertise deserves compensation, whether you set the price or you let your customer determine what they can afford to pay.

However, getting to that stage of payment requires earning your customer’s trust and confidence, assuring them you can help resolve their issues – quickly, safely, and without incident.

Universally, people select and pay for services with those they trust.  Getting a foot in the door to start a conversation with your customer is one thing, earning their confidence enough to warrant payment, is another.

So what would we recommend to help you convert your regular and new users from free users to trusting, excited paying customers?   We’ve compiled a few tips from Experts who have had success in gaining customer trust, turning those tricky initial discussions into paid transactions:

1.    Develop a relationship. During the intro chat, customers are typically unsure of what’s wrong, therefore fearing the worst regarding time and cost. Use that time to listen to the problem and ask questions about their usage. This will help you offer a summary of potential problem areas and an estimate of time and money to set expectations.

2.    Alleviate concerns. Customers tend to have concerns regarding security, time investment, and additional cost. Clarify upfront your cost and time investment as an estimate, if it goes longer you will let them know in advance. Share the reconnect on reboot feature so they know they can get back in touch with you, and let them know about the 48hr money back guarantee so they can feel safe (The reboot feature is associated with our Home product).

3.    Empower your customer. If you feel the customer is still uncomfortable paying for the session, offer them a ‘do-it-yourself’ solution so they can try to fix the problem themselves.  Gaining trust by showing your primary goal is not to force them to buy, but to help is always a genuine strategy to gain trust.

4.    Differentiate Yourself:  Offer to check back in on their status after a session. This gives you an in to reconnect and earn trust, which results in word-of-mouth loyalty and revenue.

5.    Ask for payment. After completing your session and providing the services you promised, there is the expected, “are you happy with the results? Is there anything else I can help you with?”  If the answer is, “yes” and “no”, then the next step is to tell them the final cost and direct them to CrossLoop’s payment system to process their payment. 

6.    Ask for a Tip:  If you’ve offered to provide help for free, there is nothing wrong with saying to the customer, “If you’re happy with the services I provided, I would welcome any compensation you feel the help I provided is worth”.  This triggers the mindset of your customer to think in terms of a tip.  When a waitress, doorman, taxi driver, hair salon, etc. provides a service, you typically will tip them 15% of the service value.  Your expertise has the same worth.

Ultimately; listening, communicating, educating and partnering with your customers will help convert your free support into paid support – however you define it.

A new look, a new service and new way to screen share faster!

Over the course the last few weeks, we have made many changes to CrossLoop. These changes have come in the form of a new home page, a new user home page and a new service called CrossLoop Home. We know it's a lot of things to take in at once! As we have covered CrossLoop Home already, let's take a look at the new user home page to get a better understanding of what it means to you as a user. 

Here is the new user home page: 

This is what a CrossLoop user sees upon logging in. Now let's say your friend (lets call him Shawn), Shawn needs help getting his browser set up with all the correct extensions so he can surf, tweet, and youtube quicker. So you decided why don't I help him by using a product which I love: CrossLoop! 

Now do I tell him to go to CrossLoop.com, download and install it? Not anymore! With the new user home page you just have to invite him! Lets look at how the invitation process works through these steps: 

 

  
With the invite function you go from inviting your friend to connecting to them in 5 simple steps. We know the email invite feature will make screen sharing easier with your friends and family! Give the new user home page a try by logging in or making an account here

Happy screen sharing! 

We are excited to announce CrossLoop Home!!

As many of you have noticed, we launched a brand new service today: CrossLoop Home! 

CrossLoop Home lets you keep in touch with work, friends and family all at the same time! With CrossLoop Home you can access your work computer from home and home computer from work for those times you need to get a file you forgot. You can even transfer pictures on to grandma's computer to show her how fast her grandkids are growing up! Even give help to a friend or family member that needs a virus removed, or just needs to know how to run a program. CrossLoop Home allows you to do all this and more!!

Here are a few highlights of CrossLoop Home: 

• Unattended remote access - Easy and secure access to remote computers without anyone at in person. 
  
• Instant screen sharing - Screen share with other CrossLoop user by sending them an invite to instantly connect. 
• File transfer- Transfer files between all your computers remotely without anyone present. 

As part of the release of CrossLoop Home we are  providing a completely new user home page that makes it simple to connect to your computers and contacts. 

We wanted to make the price affordable and an easy decision for all CrossLoop users. You can buy CrossLoop Home at the introductory price of $29.50/year (Normally $49.50/year) which is a savings of over 40%!! 

Buy CrossLoop Home here

Good Afternoon and Good Luck!