I am pretty active on Twitter [you might get me faster there than anywhere else sometimes] so here are a few conversations of people sharing some of their tech support "experiences":
Tech support today is absolutely inefficient - not a single person owns Anne Manning's problem apart from herself.
No one is accountable for making Chris Ediger's delighted, happy and satisfied. The one providing support has no reason to take care, treat Chris right so that he returns, so that he builds a relationship
with the Helper. He probably even has no idea about the real identity of the person helping him.
What about Vick? Any of the CrossLoop Helpers with Verizon or Linksys on their profile would have probably cared more and saved him a few hours of invaulable time.
Similar to Chris above, no one is listening to 'basscom'. No one cares enough to make him happy, give him what he wants and provide personalized service
The above are only a very very few of the pain that consumers go through everyday - some like Mike go through an experience that you can only hope does not happen to you.
The above, and many millions more, are people who not only need a better solution but people own their problem, who own their success and care.
Why are we all at CrossLoop different?
Because a CrossLoop Helper's personal business is solving the customers technical problems!
CrossLoop Helpers are real people, real names and with measurable brand and track record (on their profile).
I strongly recommend that you use Twitter as a personal tool to help these people - they need you. Here is a nice short blog post by Valeria Maltoni on doing business on Twitter. You are also welcome to follow me there since I also make myself available there for all CrossLoop users [You will be surprised how many there are]
CrossLoop Helpers like Nik Butler (His CrossLoop Profile, which has some excellent customer testimonials from people with accounts, is here) are extremely active, making themselves very accessible and engaging with the potential customer. He is a really good example.
At the end of the day you don't build relationships with the dealer who sold you the car, but you absolutely do with the person who services it - Yes, we are all in the people business.
Good Afternoon and Good Luck!
I would definitely recommend it to my friends.
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