Eric Schuermann invites us Backstage at Rockstar Computer:
Eric Schuermann is the owner of Rockstar Computers, a computer sales & support company where he has worked full-time the previous 3 years. Rockstar Computers serves hundreds of customers in the southern California area, as well as countless remote customers other places in the world. Rockstar Computers primarily get customers through walk-ins to the store looking for virus removal and for protecting their systems as well as customers coming from the CrossLoop channel.
Rockstar Computers contributes to the community by collaborating with a local college program UEI (united education institute) where selected interns serves his business valuable help in exchange for real work experience, thereby gaining the vocational experience the interns need in order to graduate.
Rockstar Computer has CrossLoop installed and running on every computer in their store, including on a big TV screen and on their cash register computer. Eric and his Tech Supporters try to answer as many requests from CrossLoop users as they can when they have available time.
Rockstar Computer promotes its business through their website, through CrossLoop, via their blog, they also have a presence in social media on Twitter, Facebook and You Tube.
Part of Rockstar Computers unique service is to create an easy way for customers to get in touch when they need technical support. Their clever way of doing this is to install a desktop icon on every machine they touch.
“CrossLoop has made it really easy for customers to contact us. On every machine we build or repair we create a shortcut to Rockstar Computer’s profile on CrossLoop. This ensures that our customer has a super easy way to get in contact with us if they need help in the future” states Eric. “The customer will only have to visit our online CrossLoop profile and select ‘Share Screen’ and we will take care of the rest, we don’t even have to install an application. This way CrossLoop leaves a very little footprint taking no space on the customer’s machine, yet still ensuring a trusted highway to Tech Support”.
Get in touch with Eric via his CrossLoop profile
Eric is an Expert in: Anti-Virus, Spyware, Malware, Scareware
Meet Eryk – a Silicon Valley computer security Expert who uses the CrossLoop Product Center to grow his business and his bottom line.
Eryk Voelker, a certified IT Technician (MCP), owns and operates Home Network Security, http://www.hnsecurity.com. Eric promotes his business through CrossLoop, his website and blog, as well as with a presence on Facebook and LinkedIn.
“As a security professional based in Silicon Valley, I know how important it is for CrossLoop to be completely secure both for me the customers I work with. And the VNC client is very convenient…a quick, user-friendly download and setup, and you’re good to go. CrossLoop guarantees a secure session, and sharing control of a user’s computer gives my customer complete assurance that they’re totally safe and protected.”
Eryk is also an enthusiastic early adopter of the CrossLoop Product Center, which allows him to recommend the best products for his clients and to help them get those products installed and running quickly. He also likes the revenue opportunities the Product Center represents for him. “The Product Center lets me be a one-stop-shop. I make money on products I already recommended, and don’t need to tie up a lot of cash in inventory prior to the sale!”
Eryk prides himself on the number of repeat customers he has – those who have been pleased with the services he provides and the products they’ve purchased through him. “CrossLoop gives my customers a way to give me feedback that I can use to improve the services I offer and validate the quality of my work.”
See Eryk’s CrossLoop Profile here.
Now your customers can purchase services and products using PayPal as well as major credit cards. This makes the payment and transaction process even easier as the customer now has a choice of another method of payment for your services.
Customers will see the new payment option at checkout like this:
The checkout page looks like the image below:
You can now review the products you recommend and help potential customers decide on the right product for their need. Let people know what you like about your favorite products.
In the Product Center (Under the 'Products' tab) you'll find a list of all the products you have chosen to recommend. Below each Product there is an 'Add review' link.
Write whatever you think describes your recommended products best.
The new Toggle Button allows you to decide which screen will have chat turned on and receive chat messages. This will help you decide which of your screens will receive notifications when you have multi-sesssions.
When you log in to your account you'll find the Toggle Buttons on your home page under the tab 'My Computers'.
Have you ever wanted to help several people at the same time? Eliminating the annoying need to wait for one installation to finish before you can help someone else. This is now history for all our paid subscribers. Access as many computers as you need simultaneously with CrossLoop 2.80.
What's new in 2.80?
With this new feature you can enjoy Multi-Session support for remote access
This feature is exclusively available for all CrossLoop paid accounts (Pro and Remote Access). You can now launch multiple viewers from the "My Computers" and "Customers" tabs of the CrossLoop website. Each of the viewer sessions is identified by the name of the remote computer. Clicking on the Viewer icon in the tray allows the selection of a specific remote computer. Right clicking on the Viewer icon in the tray can be used to operate on all of the Viewer windows: Cascade, Show Windows Stacked, Show Windows Side by Side, Minimize Group and Close Group.
Get 2.80 from any download-button on our website or get it here.
Other Enhancements:
- The client no longer restores minimized Viewers after 20 seconds, Viewer window will remain minimized
- Caps lock is turn OFF on both the Share and Access computers when the "Connect" button is hit
- Improved connection speed for Instant Share and Remote Access
- Windows XP support for non-admin users
- Added confirmation messages to the Logout and Quit requests
- Additional "Remote Connection Info..."
- Added "Viewer Connection Options" to allow full Viewer control of remote sessions
Learn more about Pro or Remote Access.
Day 1: As you can see I've been in deep water....managed to kill my Android phone (HTC Incredible, no longer incredible...) the first day. I'm really happy I remembered to sync my contacts and backup my photos before I left home. This wasn't on my agenda. Perhaps you can expect this from a foreigner sitting exited at the first row @SeaWorld? Didn't realize that Mr.Dolphin Splash had picked me as a target. Even though the phone was in my pocket, it was undeniable as soaked as the rest of me. Interesting first day ;-)
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