Everybody Helps

CrossLoop Version 2.81

Windows changes:

• Fixed bug where access code sessions started in -multi mode displaying incorrect computer name in viewer title bar, tool tip, etc.
• Fixed bug when "Start CrossLoop when the computer starts" is unchecked and client is restarted, the checkbox comes back.

Version1.51 changes for Mac:

• Works with Mac OS X 10.7 (Lion).
• Cleaned up installer screen for Mac OS X 10.7 (Lion)

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New Payment Option

Now your customers can purchase services and products using PayPal as well as major credit cards. This makes the payment and transaction process even easier as the customer now has a choice of another method of payment for your services. 

 

 

Customers will see the new payment option at checkout like this:

• The customer receives an electronic bill sent by the Expert after the service is completed.
• The customer then clicks the green button in the email labeled 'Please Click Here to Pay'.
• Directed to the CrossLoop Console the customer gets an overview over all help he has received. One of the Help sessions has a red status bullet, indicating that this bill is due to be paid. 
• By clicking 'Add to Cart' next to the red bullet, the customer is taken to the checkout page where he can select his preferred method of payment at the top. A yellow button for choosing PayPal and a blue button for using Credit Card.

The checkout page looks like the image below:

 

Review your Recommended Products

Tell your customers why some products are better than others.

You can now review the products you recommend and help potential customers decide on the right product for their need. Let people know what you like about your favorite products.

In the Product Center (Under the 'Products' tab) you'll find a list of all the products you have chosen to recommend. Below each Product there is an 'Add review' link.

• You can add a star rating from 1-5 stars by clicking on the yellow stars to indicate your satisfaction with the product.
• In addition you can add your very own personal comment about the product. Like how and why you use it and perhaps mention your favorite features or user friendliness.

Write whatever you think describes your recommended products best.

Write a Review now

The new Toggle Button

Try the Toggle Button

The new Toggle Button allows you to decide which screen will have chat turned on and receive chat messages. This will help you decide which of your screens will receive notifications when you have multi-sesssions.

When you log in to your account you'll find the Toggle Buttons on your home page under the tab 'My Computers'.

Toggle your settings now.

CrossLoop 2.80 has Multi-session

Have you ever wanted to help several people at the same time? Eliminating the annoying need to wait for one installation to finish before you can help someone else. This is now history for all our paid subscribers.  Access as many computers as you need simultaneously with CrossLoop 2.80.

What's new in 2.80?
With this new feature you can enjoy Multi-Session support for remote access

This feature is exclusively available for all CrossLoop paid accounts (Pro and Remote Access).  You can now launch multiple viewers from the "My Computers" and "Customers" tabs of the CrossLoop website.  Each of the viewer sessions is identified by the name of the remote computer. Clicking on the Viewer icon in the tray allows the selection of a specific remote computer. Right clicking on the Viewer icon in the tray can be used to operate on all of the Viewer windows: Cascade, Show Windows Stacked, Show Windows Side by Side, Minimize Group and Close Group.

Get 2.80 from any download-button on our website or get it here.

Other Enhancements:

- The client no longer restores minimized Viewers after 20 seconds, Viewer window will remain minimized

- Caps lock is turn OFF on both the Share and Access computers when the "Connect" button is hit

- Improved connection speed for Instant Share and Remote Access

- Windows XP support for non-admin users

- Added confirmation messages to the Logout and Quit requests

- Additional "Remote Connection Info..."

- Added "Viewer Connection Options" to allow full Viewer control of remote sessions

 

Learn more about Pro or Remote Access.

Lenovo & CrossLoop Partners

We are super excited about our partnership with Lenovo which allows our premium Technicians to provide their services to Lenovo users. IBM's Personal Computing Division was acquired by the Lenovo group in 2005 and today Lenovo has more than 30 million new users every year and is one of the largest PC manufacturers. For starters our qualified CrossLoop Experts will offer services within Diagnosis, Pc Tune up, Enhanced Backup and Restore as well as help with getting Lenovo users the Latest Software and Driver updates.

As a small company pioneering the path of being the first online destination for people who need help with technology, we’ve grown the world’s largest community of tech support experts with more than 20,000 technicians with a very deep and broad scope of knowledge. This partnership reflects our vision of becoming the world’s easiest online one-stop-shop for tech support. 

Our Experts serving Lenovo customers have extensive experience from similar CrossLoop partnerships. Common for these Experts are their dedication to providing premium support and a top-notch customer experience as well as an excellent understanding the technical issue that needs to be solved. That’s how we get very satisfied customers. All Experts have been background screened and are now very excited to be part of growing and shaping CrossLoop.

Get premium Technical Support any time, anywhere with internet connection 24/7.

For those who are not Lenovo users we provide the same service offers on our homepage. 
CrossLoop Services - get the most popular services directly from our website.   

If you have any questions please send these to support@crossloop.com.

Want more information about how you may qualify to provide your support for Lenovo customers or our other partners? Please send an email to Johnz@crossloop.com where you express your interest and request additional information. 

 

Today CrossLoop Launches version 2.75

The CrossLoop Team is super excited to introduce the new version 2.75.

We would like to thank all of our users who have given us great feedback and requested features. Feedback has come in via FaceBook, Twitter, our blog, via email and on calls.

Our engineering team has been working hard to make all these new changes come true and we are really pleased to offer an enhanced user experience for our users. With a mix of 21 improvements and new features, we have optimized the Screen Sharing connection, added an all new Self-Test prior to a real session and built an app for sharing session feedback on Facebook and Twitter. If you haven't already tried it, you can now download the new client 2.75 free from any download around the CrossLoop website, from an Expert's profile or in "Share Screens" in Chat.

Here's an exclusive video interview with Tom Rolander, founder and Principal Engineer of CrossLoop. He shares his opinions about the greatest improvements and also reveals a hint of what we can expect in the future from the Engineering Team at CrossLoop.

Switch to version 2.75 now to enjoy the newest features.

Introducing CrossLoop Express (Beta)

Here at CrossLoop we want to make screen sharing simple, fast and easy to use.
We know our users have more difficult tasks to handle once they are connected, so why make connecting difficult? We asked a few of our users for feedback on CrossLoop and what they felt could make it faster, easier and simple to use.

We took the feedback and implemented it. The result is a new edition of CrossLoop! We like to call this: CrossLoop Express(Beta)!

Here is a quick video with CrossLoop Express in action:

With CrossLoop Express you can collaborate on homework, teach a new tool to your friends/family and even trouble shoot their computers if they need it!

CrossLoop Express still gives you all the things you love about CrossLoop and more:Publish

• Simple web interface with chat to explain what issues you are experiencing.
• Simple temporary install that removes its self after the session is over.

Now that you know CrossLoop Express give it a try here! Also please forgive us if there are few hiccups as we are still in Beta :)

As always good day and good luck!

Updated Mac features provide more access to users!

We all know Apple just announced the largest quarterly earnings in over four years with the combined sales of the iPhone, iPad and Mac computer.  Well, we heard the rumble and prepared for the roar of Mac's growth by updating our Home and Pro subscription features to support all Mac computers.

How is this valuable for CrossLoop users?

For Experts:

Before?

Our Home and Pro features did not support Mac computers, limiting who you could help, which meant:

• your screen-sharing sessions were only in real-time, leaving you at the mercy of your client's schedules as you couldn't use remote access.
• when updating your client's system, the process of reconnecting to finish their installation process was arduous because you couldn't use auto-reboot.

Now?

You can access more customers on both PC and Mac, allowing you to:

• fix your client's systems 24/7 using unattended access.
• automatically reconnect with clients when you reboot their system after a product update/upgrade.
• stay top of mind for your customers with your branding placed on their client footer.

For Customers?

We understand you are not necessarily helping other customers, but using the screen-sharing tool for work.  As such, it can be frustrating when you're at work and realize you've left important files on your home computer.

Before?

It was an unthinkable task to get access to that home computer remotely - especially if your work system is a PC and your home is a Mac.

Today?

We've updated the features on our Home subscription giving you special pricing, access, and flexibility wherever you are, with the ability to:

• access your computer's files from anywhere, 24/7 using unattended access.
• keep it simple with 'one-click' connect access to those computers.
• stay easily connected to your files with remote file transfers.

For both our Experts and Customers, we've stayed ahead of Mac growth curve, providing the tools you need to stay flexible and productive - every day!

To learn more or purchase a subscription, please visit our product pages:

CrossLoop Home Subscription

CrossLoop Pro Subscription

To understand in more detail the features discussed in this blog, please watch our How-to videos below:

Unattended Access for Home and Pro:

File Transferring for Home and Pro:

Expert Branding for Pro Subscriptions only:

Thank You! Celebrating 10 million screen-sharing sessions!

We will reach 10 million screen-sharing sessions in June and we’ve accomplished this in less than four years. That’s a significant accomplishment for us and we’re excited to celebrate such an impressive milestone with our users. We are proud to have such engaged users of CrossLoop who have grown dramatically with over 7 million downloads of our screen-sharing tool – a growth of over 600% since 2007.  Our users collectively spend more than 300,000 minutes a day using CrossLoop, that’s 220 million minutes to date which translates into over 400 years- increasing 110% in just one year!  You can’t get more engaged than that!

This tremendous activity showcases the consistent and recurrent usage of CrossLoop by our users. This loyalty and engagement highlights the passion our community has in helping and connecting with each other.  And that engagement continues to grow exponentially each day so for that THANK YOU! 

We’re excited to share this milestone with our users by offering a chance for two users to win a trip to Monterey, California through our 10 Millionth Session Sweepstakes. We’ll fly our winners to Monterey for two days of sight-seeing and a personal flight tour around Monterey with our founder, Tom Rolander.  Visit our sweepstakes page for more details on the program.

In the meantime, please watch our interview with John Zicker, CEO of CrossLoop as he talks about reaching such a milestone and what reaching 10 million screen-sharing sessions means for CrossLoop and its community of users – today and beyond.