Everybody Helps

CrossLoop in The New York Times

Juuuust in case you missed all my tweets about this very exciting coverage of CrossLoop in The New York Times (which has a circulation of just a little over 1,000,000 of their print edition and about 14M uniques/month online) last Saturday in print, here it is:

Repair Options for Ailing Electronics by Alina Tugend

and the same story got syndicated in the San Jose Mercury News locally here in Silicon Valley

Recently we were covered by Forbes and Inc. and all these media stories on CrossLoop by national publications, continue to strengthen the CrossLoop vision and inspire us every day - thanks again to all our users who have made all this possible!

Good Afternoon and Good Luck!!

CrossLoop Recognized By Inc. and Forbes

If you have not seen these yet, you want to - two recent articles that covered us and the one from Forbes is an in-depth story.

You, our users made this happen because at the end of the day, it all starts and ends with your excitement and success using CrossLoop.

 

"BEST FOR REMOTE TECH SUPPORT:

CROSSLOOP

CrossLoop is an easy-to-use desktop sharing tool that allows your company's IT experts to diagnose and fix computer problems even if they are thousands of miles away. Don't have an IT department? Use CrossLoop's marketplace to find prescreened, independent IT professionals who set their own fees and are rated by other people who have hired them."    

The detailed article, by Mark Spoonauer, the Editor of LAPTOP magazine, is here Great No-Cost Software

 

The entire article is on CrossLoop - click on 'Freemium' PC TroubleShooting

Here is some more of our media coverage if you are interested

Good Afternoon and Good Luck!   

 

CrossLoop Mac Gets a Lot of Love .. and Hugs

We launched the beta version of CrossLoop for Mac with a lot of excitement on the "May the 4th" (be with you) night so that everyone could share - desktops! As you know from our early days of launching the company, we are big fans of hugging.

We went out to seek support (no pun intended) to tell the whole, wide and flat world about it and we got a LOT of that support - from the media and tons of individuals like you and me.

So here is a brief summary (click on logos to read the articles):

CrossLoop’s Screen-Sharing App Comes To The Mac

Which got picked up The Washington Post

Computer help service CrossLoop comes to the Mac

which got picked up by The New York Times
 

Both Techcrunch and VentureBeat stories got picked up by Techmeme:

CrossLoop Remotely Controls Any Windows or Mac PC

CrossLoop Now Available for Macs

Connect Mac to a Windows PC with CrossLoop

 

CrossLoop Support Client Now For Mac Users

 

which got picked up by Fortune

And Finally and very importantly, here (click image to read it on Twitter) are JUST three examples of ALL the talk by people like you and me on Twitter about it:

 

For the ENTIRE coverage here are all the media outlets that covered our launch:

Good Morning and Good Luck!!

New CrossLoop Features and some New Media Coverage

Here are the new features we recently launched in case you missed it and some more support from all across the media landscape for CrossLoop.

New Features

1. Customer Chat Process
A new requirement to remain an active Helper is to respond to customer chat requests within 60 seconds or less.  This new process is designed to provide the ultimate customer support. If you don't respond within 60 seconds, we will intercept the customer and redirect them to another Helper. The details are here
2. New Search Ranking Criteria (and Search Result Page)
Providing quality customer support is our ultimate goal. Therefore, Helpers fitting the following criteria will receive a higher ranking in customer search results: 100% completed profile and consistency with: responding to chats within 60 seconds or less, paid transactions using our system and positive customer ratings. Details are here
3. New homepage
We received great feedback from our customers regarding their need for further clarification on how CrossLoop works and finding qualified Helpers.  We listened and we've improved the look and functionality of the Front Door at CrossLoop.com to enhance the customer experience, while helping them reach our valued Helpers quickly

Media Coverage

If you are following me on Twitter, this will not be news to you:

1. CrossLoop in The San Jose Mercury News with CrossLoop expert Helper, Bob Ward, quoted in it. As I have said before, we success if you do so here is one of our initiatives. We hope to do many more of these. Bob has been a great example of the spirit with which we serve each and every customer and users of ours since we launched our company. You can contact him here on his profile or follow him on Twitter here to see how effectively he promotes his CrossLoop profile and expertise

 

2. CrossLoop on MSN Money as one of 10 Innovative sites that will Save You Money

 

3. Interview with me about CrossLoop on About.com, a New York Times Company here

 

If you have questions, suggestions, want me to promote your CrossLoop profile to my network or want to reach me at anytime, the best place to get hold of me is on Twitter here

Good Afternoon and Good Luck!

 

Some Recent Big Media Coverage for CrossLoop

I can never stop celebrating each and everyone of these stories - small or big and when big ones hit, it just gives one more big push towards our vision. So here are three stories that were picked up large media outlets.

• "New Additions to Remote Desktop Access" in The Hindu [Oct 26, 2008]. This is one of the largest and most respected newspapers in India with a large circulation of about 1.3M readers. This story came out in print nationally. Read the full article here

• Software for Your ToolBox - The Computer World [Today]. This being, of course, one of the most reliable and recognized sources of technology in the US, makes us proud of what we have built and we thank them for recognizing it.

• Help Distant Friends and Family Members Fix Their PC Problems - PC World Blog

And Yes - this is all organic!!

Finally, a quick reminder to the CrossLoop and Yoono sponsored Meetup in San Francisco tonight - I look forward to meeting some of you.

Good Afternoon and Good Luck!

CrossLoop is "Walted" Way Waaaay Up Globally

As I type this I know its all happening but every other moment, I go Really? 

So here is what happened to all of us today - Walt Mossberg (below with Steve Jobs), the Personal Technology Columnist of The Wall Street Journal, reviewed the CrossLoop software and Marketplace of Helpers. It was an extremely detailed, very well written and objective review - it shouldn't surprise us since Walt is know for exactly that for the many many years he has been reviewing technology products.

The entry on him on Wikipedia says "Walt Mossberg is widely regarded as one of the most influential writers on information technology. In 2004, in a lengthy profile, Wired called him "The Kingmaker", saying "[f]ew reviewers have held so much power to shape an industry's successes and failures"".
He was also named as one of the 100 most powerful/influential people in the world by Vanity Fair for 2008!

He is the highest authority, in my opinion, in terms of technology and the most trusted brand.

Walt's stamp of recognition is going to do wonders for all us. This also means we are now going to be discovered amongst millions!

The Wall Street Journal has the second highest circulation in the US with over 2Million readers

• Online, they have 17M unique visitors a month 
• They have the most number of online paid subscribers - over 1M 
• They are one of only 2 newspapers in print actually growing  
• Here is an in-depth segmentation of their audience  
• If you want to read Walt's past columns, they are all here for free 

So here all the coverage we received today:

• In Print and online today: "With CrossLoop, Users Can Get Help from Techie Friend". This article is currently right in front on the homepage of the "Tech" tab!
• His personal video review of CrossLoop below (link here)

• Walt discusses CrossLoop on Fox Business News below (link here):   

I dont think we all at CrossLoop can thank him enough for this opportunity but nevertheless, a HUGE..No, HUMONGOUS, Thank you from all of us to Walt!

I also want to take this moment to thank the CrossLoop Helper who provided Walt with such a great experience - the prompt response, the permission-based approach to solving problems mentioned by Walt and of course, the expertise to solve the problem. It made a big difference. 

Note that one never knows the significance of the next customer so the best we can all do is treat everyone in the best possible manner!  

I need some more time to digest what just happened so rest assured another post coming soon on this milestone real soon...on a blog near you!

A VERY Good Afternoon and Good Luck!