Eric Schuermann invites us Backstage at Rockstar Computer:
Eric Schuermann is the owner of Rockstar Computers, a computer sales & support company where he has worked full-time the previous 3 years. Rockstar Computers serves hundreds of customers in the southern California area, as well as countless remote customers other places in the world. Rockstar Computers primarily get customers through walk-ins to the store looking for virus removal and for protecting their systems as well as customers coming from the CrossLoop channel.
Rockstar Computers contributes to the community by collaborating with a local college program UEI (united education institute) where selected interns serves his business valuable help in exchange for real work experience, thereby gaining the vocational experience the interns need in order to graduate.
Rockstar Computer has CrossLoop installed and running on every computer in their store, including on a big TV screen and on their cash register computer. Eric and his Tech Supporters try to answer as many requests from CrossLoop users as they can when they have available time.
Rockstar Computer promotes its business through their website, through CrossLoop, via their blog, they also have a presence in social media on Twitter, Facebook and You Tube.
Part of Rockstar Computers unique service is to create an easy way for customers to get in touch when they need technical support. Their clever way of doing this is to install a desktop icon on every machine they touch.
“CrossLoop has made it really easy for customers to contact us. On every machine we build or repair we create a shortcut to Rockstar Computer’s profile on CrossLoop. This ensures that our customer has a super easy way to get in contact with us if they need help in the future” states Eric. “The customer will only have to visit our online CrossLoop profile and select ‘Share Screen’ and we will take care of the rest, we don’t even have to install an application. This way CrossLoop leaves a very little footprint taking no space on the customer’s machine, yet still ensuring a trusted highway to Tech Support”.
Get in touch with Eric via his CrossLoop profile