Social Sharing of Feedback
In 2.75 end users whether they are customers, non paying clients or friends can tell their network how they’ve been helped. With 2.75 it’s possible to share feedback on the most popular social networks; Facebook and Twitter. It’s a great way of saying thanks to the Expert that has helped them. It’s an easy way for new people to discover how CrossLoop Experts can help them by reading how the Expert has helped someone they already know and thrust on Facebook. This will help Experts promote and build their brand. On twitter a brief description of the session and an url to the Expert’s Profile will be posted. In the case the Expert doesn’t have a public profile there will be a link back to CrossLoops website.
The end user will be tweeting and/or posting the latest happening of the day promoting his Expert to his network. Providing his network a trace for future reference when the next technical issue arises that requires support.
How it works:
The Expert will be prompted to ask his remote partner to share the current session’s feedback.
The Expert can then describe the topic he is helping with.
When the customer agrees to post the session feedback their Friends and network will become familiar with the CrossLoop brand as a trusted source for getting IT-support and help. The posted feedback has a link to either the Expert Profile of the Tech Supporter or to the CrossLoop website, www.crossloop.com in the case the Expert helper is using our free services.