I wanted to take the time to thank you for being there for me to help a customer today. I've used the service in the past for family/friend matters, but this is the first time I used the service for business reasons and I felt it necessary to provide you with a detailed testimonial.
Part of my job entails acting as a customer service representative to assist online traffic school customers with technical support. Today I was assisting a hearing impaired customer, who was having browser looping issues in our course. I was pretty sure I knew what the problem was, so I sent him an email with step by step instructions on how to change his browser settings.
The customer's secretary called to inform me that he had made the suggested changes, but was still experiencing the same problem. She was speaking to me via telephone and texting my questions to him via cell phone and vice versa. I felt bad that she had to play the middle man and asked if the customer had a username with Yahoo or Hotmail, so we could communicate more directly via IM, but he did not. We continued this third party communication with no real results until I remembered CrossLoop.
The customer agreed to download CrossLoop and allowed me to access his computer. I went straight to the browser settings, located the setting which was causing the looping issue and had him taken care of in a matter of about three seconds! I then pulled up MS Word on his screen for him and typed what I wanted to say to him. I explained the next steps and he was off and running and hasn't had another problem since!
I was so relieved to be able to get the problem fixed for the customer so he could complete the school by his deadline. I actually said to my co-workers "Thank God for CrossLoop".
CrossLoop is a valuable tool for businesses and customers as well. I'm glad I thought to use your service today. Thanks for being there and making the service so easy to use!
and a letter from CrossLoop to Sherie:
Dear Sherie -
Thank you so much for sharing this with us. Its stories like these that make every moment of our effort wonderful and inspirational. We strive hard to make a difference in the world we live in every little way possible and to get that feedback is very very exciting.
Thank you for thinking of us.
We love you Sherie!!
Co-Founder and on behalf of your CrossLoop team