Today The New York Times has an article 'Apple Tops PC Customer Service Rankings' on the abysmal customer experience PC owners face based on Forrester's Customer Experience Rankings for 2008
I personally switched to Mac a few months ago so, personally, I am not so surprised about these results but it fundamentally underlines the pain consumers go through everyday and why we are here in the first place. There is absolutely no justification to live with that misery day in and day out.
We can not do much about how these products are developed but we are definitely here to bail consumers out with the products they purchase.
With tens of thousands of expert Helpers now on CrossLoop, their job is to speed up that PC which is slower than molasses, whose job is to optimize Vista, whose job is to remove viruses and whose job is to provide computer training apart from practically any other requirement a customer has.
These expert Helpers:
- Provide relationship-based help
- You know EXACTLY who you are getting help from and can go back to them again and again and again
- You can compare easily with ratings and comments from other customers not just us touting our brand name
We have a dream......and the time is NOW
Sooooo - if you are on Twitter, tell me (You can follow me here on Twitter) your dream of being free from any computer pain... of getting a job (if you have recently been laid off - I relate to that since I was "vocationally challenged" for 3 years in the last downturn!!!) and your need for continuous computer education, I will start giving one person everyday a fully paid CrossLoop coupon worth $30 to the most creative one. Your tweet should start "@mrinaldesai #IDream..."
Good Morning and Good Luck!
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