Here are the new features we recently launched in case you missed it and some more support from all across the media landscape for CrossLoop.
1. Customer Chat Process
A new requirement to remain an active Helper is to respond to customer chat requests within 60 seconds or less. This new process is designed to provide the ultimate customer support. If you don't respond within 60 seconds, we will intercept the customer and redirect them to another Helper. The details are here
2. New Search Ranking Criteria (and Search Result Page)
Providing quality customer support is our ultimate goal. Therefore, Helpers fitting the following criteria will receive a higher ranking in customer search results: 100% completed profile and consistency with: responding to chats within 60 seconds or less, paid transactions using our system and positive customer ratings. Details are here
3. New homepage
We received great feedback from our customers regarding their need for further clarification on how CrossLoop works and finding qualified Helpers. We listened and we've improved the look and functionality of the Front Door at CrossLoop.com to enhance the customer experience, while helping them reach our valued Helpers quickly
If you are following me on Twitter, this will not be news to you:
1. CrossLoop in The San Jose Mercury News with CrossLoop expert Helper, Bob Ward, quoted in it. As I have said before, we success if you do so here is one of our initiatives. We hope to do many more of these. Bob has been a great example of the spirit with which we serve each and every customer and users of ours since we launched our company. You can contact him here on his profile or follow him on Twitter here to see how effectively he promotes his CrossLoop profile and expertise
2. CrossLoop on MSN Money as one of 10 Innovative sites that will Save You Money
3. Interview with me about CrossLoop on About.com, a New York Times Company here
If you have questions, suggestions, want me to promote your CrossLoop profile to my network or want to reach me at anytime, the best place to get hold of me is on Twitter here
Good Afternoon and Good Luck!