CrossLoop Raises $6M to further Lower the Bar for Computer Support and Training

We started our journey with a desktop screen sharing software to help and get help on one's computer. It became immensely popular because it was:

- free and

- worked and

- was grandma-friendly

With the mission of enabling anyone to get help on anything, easily, immediately and cost effectively, we then began to complement our technology with people who can help, who want to help and who like to help. We embarked on this phase in December along with El Dorado last year with our Series A funding announcement. The fundamental notion was to provide all that was necessary to get computer help - technology and people who cared about the Customer.

The next phase of our journey came when we opened up our Helpers, over 5,000, to everyone in April.

Now we have over 11,500 Helpers signed up on our Marketplace - the largest one-stop shop in the world for all computer tech support and training needs!

Now we get to celebrate another big milestone as a small company - we are proud to announce our Series B venture financing of $6M led by Venrock along with El Dorado!

We welcome Rich Moran from Venrock to our Board. Apart from authoring the best seller Nuts, Bolts and Jolts (his 6th book), Rich has appeared on NPR, in Fast Company and he also writes a personal blog here. 

First and foremost, we recognize that our CrossLoop Helpers and consequently us, are first in the people business. Rich brings a rich background with expertise on organizational effectiveness and social science and very very importantly - he does it with humor. We love that since we are all about being a FUNomenal company!


Along with Rich, we are also very excited to welcome Andre Haddad, the CEO of Shopping.com (an eBay company) to our board! His Bio is here.
 
From an experience perspective, we are a marketplace where we want Customers to find the most relevant Helpers for their needs. Andre's rich entrepreneurial and international experience through iBazar (a leading European marketplace, which he co-founded and eBay acquired in 2001 for $140M) and eBay, brings tremendous knowledge and experience to all of us since we have Helpers in over 130 countries and total users in over 190 of them!  

Both Rich and Andre bring a lot of deep and relevant professional experience to us and we all at CrossLoop look forward to working with them closely and bringing their best to all our users.

Finally - a little trivia which makes this a very exciting milestone for me personally.
I started my career by selling enterprise CAD/CAM software on SGI boxes in India. One of those that I sold a lot of was a software called I-DEAS from a company called SDRC - Venrock was an investor in SDRC! 

Our official press release is here

Good Afternoon and Good Luck!