New Feature for CrossLoop Helpers: Console with Contact Messages

Here are the details on the new Console our engineers rolled out yesterday that some of you may have already noticed. Once you log in into your CrossLoop account on the web, you will see a new 'Console' tab - this now replaces the 'Sessions' tab. Your Session activity can still be viewed from the Console tab by clicking on "See My Session Activity" under the right hand side section on 'Latest Activity' - shown in the screen shots further down.

Console Tab once you are logged in:

Until now, all Contact Messages from Customers, were sent as notifications to the Helper through a simple client notification and via email to the account registered with us. This is a significant productivity enhancement of your business process. It serves as a management tool that allows you to be better organized with them. Now you not only get the client notification and email, but can find it all organized in one place in your CrossLoop account. This allows you to have all the contact details and content of the messages at one easy place for all things CrossLoop that enables better follow up, repeat business and context for proactive relationship building with your Customers.

Here are the screen shots:

Console Page [Click on the green 'See My Session Activity' to review your session history]

Contact Message Layout

Good Afternoon and Good Luck!

Comments

[EQB]

I would love to see an RSS feed of the console page put up. I keep my RSS client open at all times, and it would be great to be notified via RSS when someone requests assistance.