New Version with Presence - Get Help On CrossLoop, Now!

After a very exciting launch of the CrossLoop 'Help" Marketplace (which has now already grown to over 8,300 Helpers!), we bring the new version of CrossLoop that enables any Helper to show his/her availability to any customer seeking help and get notified of leads immediately.

CrossLoop Software Application

• The application can track your availability and echo that information in the CrossLoop Help Marketplace.
  • Tracking will only be enabled if you (a) are logged in to the application, (b) have a helper profile, and (c) have not opted out of the Marketplace.
  • Any keyboard or mouse activity will indicate you are available, reflected in the green beacon
  • After 5 minutes of inactivity, the beacon will turn yellow
  • One minute after that, the beacon turns grey indicating that you no longer appear as “Available” on the Marketplace
  •  Keyboard or mouse activity at any time will restore your availability status.

• The Helpers can choose to run CrossLoop on startup so that they are available to any customer who needs a quick response independent of their use of CrossLoop at that moment

• From the menu, you access all you setting, including turning off tracking entirely or setting yourself temporarily as “Unavailable.”

- T

• With this version of the client, future software upgrades will be handled seamlessly so you don’t have to download the latest version by visiting the CrossLoop website
• As a security measure, you can no longer edit the access code
•  If you want a new access code, you can generate a new one by accessing the application menu
• When the applications starts up, in additional to creating an account or loggin in, you can also skip the screen and proceed directly to sharing screens

• Notifications: If you are contacted by a customer and are on-line, you will see the notification appear in the application. Email will the contact information will continue to be sent to you.

CrossLoop Help Marketplace

• Customers can sort Helpers by their availability so I would recommend that you run CrossLoop on startup always
  
• A Helper’s availability status will be shown in search results
• There is a time lag of a couple of minutes between the change of status on the application and the website

Download the new version here 

We have also added a detailed "Getting Started Guide" with a short video on that page that you can share with those you are helping.

As usual, we always listening so feedback and feature requests can be submitted here

Good Afternoon and Good Luck!

Comments

[Jose Benito]

I need know, is posible Crossloop, use it in Spanish?

[Larry Coppenrath]

Your email response is exactly why CrossLoop is as useful as it is; your focus on engaging clients and providing forums for clients to actively participate in the product's evolution. It is rare to see a company doing whatever it takes to acquire a "Client Endorsement" .

Best wishes for continued success,

Larry Coppenrath

[Mac User]

Can you please confirm or deny if there is ever going to be a Mac port? We've been asking for one for over a year.

[Jelle Mees]

I am using version 2.20 in Windows XP. I have the following menu:
http://i31.tinypic.com/331fwxv.jpg

As you can see, there is no "presence" menu at all. I also can't find the option to start crossloop at windows startup.

So Crossloop doesn't start at windows startup, and on top of that, eaven if I start it manually, there is no way for people to know that I am available.

Is this some kind of bugs you guys have in Windows XP???