CrossLoop Raises $3 Million, Releases Web Service

I have to be honest that this is one post that I am very excited to write about - so here is the most exciting update from your team on its anniversary:

1. We raised $3 Million in a Series A financing led by El Dorado Ventures.
2. We are releasing Version 2.0 -€“ a brand new site with a complementary free web service that seamlessly ties in with our popular software.

Let me start with some quotes relevant to this event for us.

"€œTechnology makes people more productive and efficient, but it also comes at a cost. The average consumer spends hours each week addressing computer problems," said Lisa Alderson, President and CEO, CrossLoop, Inc. "€œWe are pleased to be working with El Dorado because they share our vision of dramatically changing the time-consuming and often expensive process that consumers and small businesses go through to get basic computer help today."

With this investment, Tom Peterson, General Partner at El Dorado Ventures, joins CrossLoop's board of directors.

"€œSince launching last November, CrossLoop has seen rapid adoption with hundreds of thousands of user sessions connecting people in over 150 countries worldwide," said Tom Peterson. "€œWe are excited to partner with the CrossLoop team to help them achieve their vision of solving the frequent computer support problems that every computer user has experienced."

You might have noticed that we celebrate our users - stories, hugs and more - so this celebration would be incomplete without a couple. According to one service provider, " I've been waiting for Crossloop for 6 years! We've tried every remote desktop sharing software out there and our client base cannot use any of them - they're far too complex. This has changed the dynamics of our entire company. My happy customers are now jubilant customers, and support call length has been reduced from an average of 1 hour to 15 minutes!"€

And Yes, people are going green with CrossLoop! As Mark says "€œGrandma loves it! She's 80 and crashes her computer regularly ... its 180 miles to her house to make it right, or just 5 minutes on CrossLoop. Beat that for reducing our carbon footprint!"

CrossLoop Version 2.0 is Live!

Apart from a brand new design, as always, you will be able to download the CrossLoop utility for free, but now, there will also be the option to create/log in to your FREE CrossLoop account.

What's new?

In response to frequent requests from those in the business of hardware, software and application support/training, we have created free CrossLoop accounts.  You can now:

• Create a FREE account to view your session history
• With an account, create a dynamic public profile page and reserve your custom CrossLoop URL - here is mine for example and No - I am not an MS Office Expert :) Once created, your profile can be used to promote your expertise anywhere on the web.Your profile will update 'automatically' every time you have a CrossLoop session!
• With the account, log in to the client every time you have a CrossLoop session to record and track your session history and statistics.
• Use the CrossLoop Badge to promote your expertise: The CrossLoop Badge, which also updates with each session, can be pasted on any site, blog (like on this blog - see mine on the right on our side bar or here ) or social networking site (such as MySpace - You can add us as a friend here on it and advertise your business with a CrossLoop Badge with a comment like me). Furthermore, you can generate leads when someone clicks on 'Contact Me' on it
• Capture testimonials and referrals easily. When logged in to the client, the new post-roll for each session enables you to capture customer feedback:
  • Rate the person who helped you or whom you helped
  • Use tags (keywords) that describe the purpose of the session
  • Add comments to review the session 

Continue using CrossLoop as you always have but now you can build your credentials with each session!

It is live now at http://www.crossloop.com

With a Good Morning and Good Luck, here is the demo video:

Comments

[Valerie]

I just found Crossloop a few days ago and helped one client. It worked perfectly. I've used Microsoft Remote Assistance, GoToMyPC, Zolved, and VNC (which is very good).

One recommendation I would make is to install a CAD 'control alt delete' function on the top panel. This would be useful when the computer being accessed is hanging (blue screen) or freezing.

In terms of money generation. A lot of technicians would like to be able to restart the client/friend's computer and re-access without needing to have another person sitting at the other computer to input an access code. Say you've worked on the computer for an hour or two into the late evening and need to do a restart and your customer/friend is not around. Providing this feature could be a money maker.

[Rasheed187]

Btw, this happens in IE with javascript disabled, and in Opera with javascript enabled. Also, I get a message that y'all using an outdated encryption method.

[Rasheed187]

Hi,

Just wanted to let you know that there´s something strange going on with the blog. For some reason there´s a lot of data being downloaded, not sure if it´s the flash videos or the Google Maps thing, but please fix it because it´s not making you look like proffesionals.

[Rasheed187]

Hi,

Just wanted to let you know that there´s something strange going on with the blog. For some reason there´s a lot of data being downloaded, not sure if it´s the flash videos or the Google Maps thing, but please fix it because it´s not making you look like proffesionals.

[Mrinal]

This is some real neat support and many good suggestions from all of you. This is what makes our effort and work all worth it!
Thanks guys and rest assured, we will be looking into all suggestions.

[arthur]

hey guys, i hope you are working on a deal with paypal or someone, so us independent techies can start making money with crossloop as we help our "clients"!

i can see some sort of deal where we would be splitting the income from the tech support calls working out.

[Chetan]

When will CrossLoop be on facebook ?

[Dennison Uy - Graphic Designer]

Ok I'm stupid ... I have been using CrossLoop for a long time but I just realized that you just need to provide the access code to connect to someone.

[Dennison Uy - Graphic Designer]

Version 2 is slow sometimes. Any idea why?

[Dennison Uy - Graphic Designer]

Congratulations on delivering version 2.0! I am loving the new website. I am not too fond of the new client though. I also ran into some problems with the client. You may want to read it here: http://blog.codesignstudios.com/2007/12/06/crossloop-screen-sharing-freeware-and-website-version-2-out/

[Rob Dunn]

Hey - nice work guys! I have posted an update on my blog (saving Mrinal the trouble of finding it in his blog searches...)

http://maximillianx.blogspot.com/2007/12/update-crossloop-20-website.html

Also would like the ability to post our personal website into our profile (this actually may help with the Loop-Cred a bit if a person can see what kind of topics we post on our own sites...

Rob

[Justin]

I love what your doing but it is missing a CRITICAL feature. There needs to be a way that I can put a link on my site that people can click on that downloads a customized version of crossloop that automatically connects me to their computer. WITHOUT having to type in access codes etc. Having to relay access codes over the phone is error prone and frustrating. It's ok if I'm helping my mom with her computer once in a while, but if I'm supporting customers all day long it's too much of a productivity hit. If you can do this I'd switch to your service and even pay a monthly service fee. I'm sure there are lots of other companies that would too.

[Robert Plumer]

I already signed up and have the widget posted on my blog. I haven't tested it out yet but I can't wait to see it in action. A friend of mine was trying out Crossloop all weekend and he loves it.He says it's the best he's tried out. I believe we have another convert.Thanks again and keep up the good work

[Amit Agarwal]

Congratulations Mrinal and the entire CrossLoop team. Haven't tried the new features yet but everythings looks wonderful.

Wish there was a way to share my blog URL in my CrossLoop public profile.

Cheers.