Based on our tech support expert, Joe Stark's, interaction with some of our users, here is his compiled list of solutions to questions he encounters:
1. Firewall/Security software could block
CrossLoop or VNC files from running or accessing the internet which can cause
many problems including the following symptoms;
a. Failure
to launch the VNCViewer on the computer accessing the contact’s desktop to
display after the user ‘sharing’ their computer clicks on the Allow button on
their end.
b. Error
message "Failed to Execute the Command Line: winvnc.exe" This message
could appear on the computer that is ‘sharing’ and indicates that something is
blocking TightVNC files from running. This might also happen if the user does
not have Admin rights on the computer in the ‘share’ mode.
c. Error
message "Failed to connect to web service." This message indicates
that something is blocking the file CrossLoopConnect.exe from accessing the
internet or on very rare occasions the CrossLoop server could be experiencing a
problem.
To prevent or remedy the above
problems please configure your Security software to “Allow”
CrossLoopConnect.exe, WinVnc.exe and VncViewer.exe to run and access the
internet. Some security software might list groups of programs to allow or
block. The CrossLoop, TightVnc, Remote Control and VIPTunnel groups should be
allowed.
2. If either or both of the computers have a
VNC program already installed it could conflict with CrossLoop.
CrossLoop
installs and uses TightVNC which will conflict with any other VNC software if
installed on the same computer. All VNC
programs use the same registry keys and could overwrite each other’s settings.
If you are being asked for a password from a VNC dialog box when trying to run
CrossLoop, it is not a CrossLoop message. The best thing to do is to uninstall
CrossLoop and the other VNC program on your computers and start fresh with
CrossLoop.
3. You must be logged in as a user with
Admin rights.
4. CrossLoop disconnects and closes the VNC
Viewer.
These are
the known reasons CrossLoop would disconnect in the middle of a session;
5. Computers that use a Proxy server to
access the internet present a problem for Crossloop performance.
6. UAC on Windows Vista
According to Vista's Help file: "User Account Control (UAC) is a feature in Windows that can help prevent unauthorized changes to your computer. UAC does this by asking you for permission or an administrator password before performing actions that could potentially affect your computer's operation or that change settings that affect other users. When you see a UAC message, read it carefully, and then make sure the name of the action or program that's about to start is one that you intended to start."
A workaround for this problem is to turn off User Account Control when using CrossLoop. To do this go to; Start button/Settings/Control Panel/User Accounts and Family Safety/User Accounts/Turn User Account Control on or off. You will need to restart the computer for the change to take effect.
Good Afternoon and Good Luck!
Crossloop won't run on our Mac. we get "CrossLoop.app" cannot be launched -10661 when we try to run it. Anyone know what this error means? Google was no help.
Posted by: Samantha Macleod | July 02, 2009 at 04:59 PM
when I click on crossloop now i recieve the following error:
crossloop has encountered a problem and needs to close. I have reinstalled twice will same results.
AppName: crossloopconnect.exe AppVer: 2.4.4.0 ModName: ntdll.dll
ModVer: 5.1.2600.5512 Offset: 000369aa
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Posted by: Registry Cleaner Reviews | June 13, 2009 at 12:53 PM
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Posted by: Error Nuker review | March 04, 2009 at 01:18 PM
Try writing a decent piece of software and none of these issues will arise.
Posted by: webex | February 24, 2009 at 10:35 AM
Casey44, I created a batch file and replaced the crossloop launcher with a shortcut to said .bat. The runas can be wrapped into this script, it requires you have access to set it up in the first place, but once that is set, the user only needs to know the PW for an admin account to launch the batch:
runas /user:MACHINENAME\ADMINACCOUNT "C:\Program Files\CrossLoop\CrossLoopConnect.exe -ap=crossloop -port=5910 -udp=www.CrossLoop.com -webserver=server.CrossLoop.com -startup=server"
Posted by: Josh | February 09, 2009 at 04:30 PM
I have had trouble in the past with my windows registry. I have messed around it myself because I though I could fix something simply. I ended up crashing the computer. I had a hard time even getting to my restore points to restore to a previous session. Now I use a competent windows registry cleaner to help navigate my windows registry.
Posted by: Top Registry Cleaners | November 21, 2008 at 09:37 PM
Hello, My brother and I had No problem with crossloop in the past, but now he is getting this message>>>
Error message "Failed to Execute the Command Line: winvnc.exe" This message could appear on the computer that is ‘sharing’ and indicates that something is blocking TightVNC files from running. This might also happen if the user does not have Admin rights on the computer in the ‘share’ mode.
But we made sure he and I have Full Administrative controls, but still get the error above.
We thought it might be his firewall COMODO, because he upgraded to their 3.0 version from 2.4.18.184 and when he had the older version there was no problem but this might just be a coinsidence, we dont know. Anyone give any insight as to why he is getting this error message? Thanks
Posted by: Tom | October 14, 2008 at 10:43 AM
"You must be logged in as a user with Admin rights"
I still find this a BIG handicap. Especially on the receivers end.
Like when I help someone not so experienced, with handling his Outlook Express program.
That is only possible when he/she is logged in as normal (limited account, I may hope!)
Had this yesterday. Had him just click away all error-messages, and it still worked, but...
I remember mailing about this in the early days of Crossloop with one of the makers. Also had some kind(!) of solution worked out in my network. Don't remember details, 'Runas'?
Can't imagine this couldn't be solved.
Casey.
Posted by: Casey44 | November 26, 2007 at 08:13 AM