Everybody Helps

Mossberg of The Wall Street Journal recommends CrossLoop

For a small company like ours, today is really a big day since we got recommended by Walt Mossberg - one of the most popular personal technology columnists in the world - who writes The Mossberg Solution, Mossberg's Mailbox of The Wall Street Journal and also is the Co-Founder of All Things:D.

He recommends us here (the free version on All Things Digital) today in Mossberg's Mailbox - here is the (con)text:

Q. My mom is legally blind and has difficulty working with email and downloading files. I try to help her by phone, but it never works, and we live far apart, so I can't just go over to help her. I would like to install an application on her PC where I can take over remotely from home. Do you have any suggestions for this type of application?

A. There are a number of possibilities. One very simple option is a program called CrossLoop, at crossloop.com. Some versions of Windows, such as Windows XP Professional and Windows Vista Ultimate, also have remote desktop control built in.

Needless to say, this recommendation is HUGE for this team and No - we do not have a PR team or agency working for us :)

Good Afternoon and Good Luck!

CrossLoop 1.14

A feedback that we heard from our users, who were helping others, was that CrossLoop at times was slow. Many did not care about the default high picture quality (32 bit) we provided when all they wanted to do was help someone and get their work done. They asked for an ability to change the picture quality - so here we are with v1.14 that allows one to do exactly that.

As you can see in the image above, our engineers actually took a step further and added an auto selection based on the speed of the session.

If you desire so, you could choose a low (8 bit) or high quality image (32 bit) before or during a session . On the 'JOIN' tab, click on the gear icon on the User Interface which drops a menu as shown above - then click on 'Change Image Quality' to choose the quality you want. this should significantly make a difference and get your work done faster.

If you have any feedback on it, please leave it in the comments below.

You can download and overinstall the new version at our site here.

The gear icon has a lot of somethings that you might want to check out - there is a 'check for an update', 'Change Language', a 'Help' link that drops down further to 'report a problem' or to read the latest developments on our blog here.

Good Afternoon, Good Luck and stay dry - its pouring cats and dogs here in California.

Please Meet Lisa - CrossLoop's New CEO

A while ago, probably one of my first posts on this blog, I had this post entirely on the team. You may have noticed that we have been very focused on interacting with you, listening to you, building relationships with each and everyone of you, whenever possible and making sure you interact with real people, not just a company.

I am extremely excited, delighted and ecstatic to introduce all of you to our new CEO - Lisa Alderson. Tom (Rolander), who was our founding CEO, is probably one of the happiest since now he is free to focus on technology and work bringing the best of class products and services to you. Apart from giving you some fun information about her, the one thing that does excite us a lot about her is that she believes in the same philosophy of how we interact with our users - We Care!

[Make sure you click on the mug shots to read the numbers on her banner, not to mention that we spent a lot of time for the professional photoshoot, the lighting effect and the makeup.]

Her big passion is adventure travel.  Lisa has been to 35+ countries… some favorite trips include jungle trekking in Malaysia, exploring ancient ruins in Cambodia, Egypt, Greece and Ecuador, and scuba diving in Belize and Honduras. She’s fluent in Spanish and is an avid outdoor enthusiast.  She now has two young boys, so “adventure travel” is now more about getting two little ones into a minivan for a roadtrip to San Diego!

Lisa loves building companies.  She started her first company at the age of 19 and has now helped launch 6 companies – mostly in the consumer Internet and digital media space. To learn more about her professional background, you can read more here on our team page.

Good Afternoon and Good Luck!